About, Help, and Policies

About The Black Provider Network

The Black Provider Network is a directory of psychiatrists, therapists, licensed clinical social workers, and nurse practitioners. We were built to make it easier for Black clients to find clinicians who understand their experiences without needing to explain them first.

What We Do

• We list licensed clinicians who apply, pay a subscription, and pass our verification review.
• We let you search by city, state, or ZIP code, provider type, and insurance panel.
• Clients can call, email, or message providers directly from each profile. Providers choose whether to show a phone number or email address.

What We Are Not

• We are not a medical practice, a crisis service, or an emergency resource.
• We do not provide medical advice, diagnosis, or treatment.
• We do not endorse any clinician's care. Listings are provided by the clinicians themselves.

How Verification Works

Before a profile goes live, we check the clinician's license with the state licensing board and their National Provider Identifier (NPI) in the federal NPPES registry. We confirm insurance panels directly with the clinician. Profiles are reviewed again on a regular schedule, and any listing with lapsed or unverifiable credentials is removed.

Frequently Asked Questions

For Clients

For Providers

Privacy Policy

What We Collect

• From providers: name, credentials, license details, NPI, practice location, insurance panels, fees, specialties, bio, headshot, and billing information handled by Stripe.
• From clients: the details you enter when you search or send a message, such as your name, email, and message.
• From everyone: basic technical information, such as browser type and pages visited, used to keep the site working.

What Is Public

Public profile details include the clinician's name, credentials, city, state, ZIP code, session format, fees, specialties, insurance panels, bio, headshot, intro video, practice photos, and website if provided. Licensing numbers, NPI numbers, and street addresses are never displayed publicly. A provider's phone number and email address appear on their profile only if they choose to show them.

How We Use Information

We use information to verify providers, operate the directory, deliver messages, process subscriptions, respond to questions, and improve the site. We do not sell personal information.

Sharing

We share your message with the provider you contact. We share information with service providers that help us run the site, such as hosting, form processing, and payments, under agreements that limit their use of it. We may disclose information when required by law.

Videos and Photos

Intro videos play from YouTube or Vimeo, and their privacy policies apply when a video is played. Photos are stored with our hosting provider. Please upload only photos of your practice, your workspace, or your professional work.

Sensitive Information

Please do not include clinical history, diagnoses, or other health details in a message. Share only what you need for a first contact. The directory is not a secure clinical channel.

Retention and Your Choices

We keep provider verification records for as long as a listing is active and for a period afterward required by our legal and record-keeping obligations. You may ask us to access, correct, or delete your information by contacting us at the address below.

Changes

We will post updates to this policy on this page and change the date below when we do.

Last updated: [Date of launch]

Terms of Use

The Directory

The Black Provider Network is an online directory. We are not a healthcare provider, a clinic, an insurer, or an emergency service. We do not recommend, endorse, or guarantee any clinician or the quality of their care.

Provider Responsibility

Each clinician is solely responsible for their license, clinical practice, professional conduct, billing, and compliance with applicable law, including any state or federal rules on advertising and telehealth. Each clinician is also responsible for keeping their listing accurate.

Client Use

You agree to use the directory lawfully and to provide accurate information in any message. You understand that a consultation with a clinician is required before any treatment and that no treatment relationship exists from using the site.

Listing Removal

We may remove or decline any listing that contains inaccurate information, has lapsed or unverifiable credentials, violates these terms, or harms the community we serve.

Subscriptions and Refunds

Every new listing starts with a 30-day free trial. After the trial, provider subscriptions are billed monthly through Stripe unless cancelled before the trial ends. Approval of a listing is not guaranteed. Refund terms are stated in the provider listing agreement presented at checkout.

Disclaimers and Limitation of Liability

The site and its content are provided as is. To the fullest extent permitted by law, we are not liable for any damages arising from your use of the directory or from any clinician's services.

Governing Law

These terms are governed by the laws of [State], without regard to conflict-of-law rules.

Last updated: [Date of launch]

Accessibility Statement

We are committed to making The Black Provider Network usable by everyone, including people who use screen readers, keyboard navigation, or zoom and text-size settings. The site is designed to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. Motion is reduced automatically for people who have turned on reduced-motion settings.

If you run into a barrier, or need information in another format, please contact us. We will respond within two business days and work to provide what you need.

Contact Us